Improvement of the Quality of Service in a Hospital Case Study

Improvement of the Quality of Service in a Hospital - Case Study Example Public services in London based hospitals provide urgent concern to the public with acute ill health or harm. The hospitals provide emergency ambulance services, blood courier services, and other voluntary services. English National Health Services has largely benefited by the recent introduction of Service delivery targets under a more meticulous management regime. But proper use of HR tools can ensure less staff turnover, better organizational productivity, and corporate financial performance. Even in developed countries like the United Kingdom where there is a sufficient number of nurses, they are often utilized inefficiently, because they do not possess adequate skills or are more focused on urban areas than rural areas. This case study includes the following: Public services and its comparison with private service. SERVQUAL and dimensions of service quality. Measures to improve the SERVQUAL Emotions and work Organizational climate Service climate Ways to measure the service clim ate. Creation of service climate and its relation with human resource tools. Conclusion â€Å"Public sector  productivity  and  service  quality  is  often  held  to  be  dependent, at least in  part, on beliefs, values, and  attitudes  that go  beyond self-interest  to include  concerns  for  the needs  of  others  and the  greater  common  good (Have NHS Regulatory Reforms Undermined Altruism in the Health Workforce? 2012)† â€Å"Public ambulance services across the UK are required by law to respond to four types of requests for care, which are: Emergency calls Doctor's urgent admission requests High dependency and urgent inter-hospital transfers Major incidents† (Emergency Medical Services in the United Kingdom 2012, para. 1). The private service generally includes organizations that are in private ownership, and not owned by the government. These generally include partnerships, corporation, and charities. The organiza tions are not own or operated by the government, for example, local businesses, retail stores, credit unions, are run by the private sector.  Ã‚